Conversational Design

'Conversational Design' is a vital resource for designers in public and social organizations who navigate the complexities of policy-making and public engagement. This insightful book equips readers with practical tools and case studies that enhance co-design and informed decision-making practices. By fostering participation and encouraging meaningful conversations, it aims to achieve shared goals while ensuring that citizen voices resonate in design processes. With its fresh perspective on transforming civic data into actionable insights, 'Conversational Design' empowers practitioners and scholars alike. This book is essential for anyone eager to tackle complex social challenges through informed design, making a substantial impact in their fields.